Refund & Order Policy
USA Service Up — clear rules so customers and vendors stay protected.
1. No cancellation after order
Once a booking is submitted and payment proof is uploaded, the order cannot be cancelled by the customer. Please double-check service details, dates, and payment network before you submit.
2. Refund if not fulfilled
If an order is not fulfilled by us (service not delivered as booked), you are eligible for a refund of the amount paid for that order, subject to verification by admin. Processing time depends on the crypto network.
3. Wrong payment / wrong network
Sending the wrong coin, wrong network, or wrong wallet address is not refundable. Always copy the address shown after you select your payment method on the booking page.
4. Contact & privacy
Support and vendor chat run only through our official Telegram bot from My Bookings. We do not share your Telegram tag with vendors, and vendors’ Telegram tags are never shown to customers. Do not exchange phone numbers, @usernames, or personal links in chat — those messages are blocked.
5. Chat window
For all services, chat stays open until service / event date + 2 days (example: service on the 20th → chat until the 22nd). If no service date is set, chat stays open while the order is active and for 2 days after completion. You can chat on the website (no Telegram required) or via the official bot.